32pkr Privacy Policy – How We Protect Your Data in Pakistan

1 Overview

32pkr is an online betting and gaming platform operated for Pakistani players. This Privacy Policy explains how we collect, store and use information when you register an account, place bets, use the Live Casino or Slots section, make PKR deposits or withdrawals, or interact with any part of the 32pkr platform — whether through the website, mobile app or Android APK.

By creating a 32pkr account, you acknowledge that you have read and understood this Privacy Policy. This policy works alongside the Terms and Conditions, which should be read together.

2 Data We Collect

When you use the 32pkr platform, we collect information across three categories: information you provide directly, information generated by your use of the platform, and technical information collected automatically.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Email address and phone number for account communication and verification.
• Payment method details needed to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or Bank Transfer.
• Identity documents where requested as part of account verification — for example, a copy of your national identity card (CNIC) or passport.
• Any information you provide when contacting support via live chat or email.

Information generated by your activity:

• Betting history — sports bets placed including Cricket, PSL, Football and Esports markets, bet amounts in PKR, outcomes and settlement records.
• Casino game history — Live Casino sessions, Slots rounds played and results.
• Deposit and withdrawal transaction records in PKR.
• VIP programme activity — points earned, tier status and benefit usage history.
• Login history, session times and platform activity logs.

Technical information collected automatically:

• IP address and approximate location.
• Device type, operating system and browser information.
• Cookies and similar tracking data (see Section 6 for full detail).

3 How We Use Your Data

The information we collect from 32pkr users is used for the following purposes:

We may also use anonymised, aggregated data — data that cannot identify you personally — for platform analytics and performance improvement purposes. This helps us understand which sports markets, Casino games and features are most used by Pakistani players so we can continue to improve the platform.

4 Payment Data and PKR Transactions

Processing PKR transactions is a core part of operating 32pkr. When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer or another supported method, the relevant payment data is handled through secure payment processing channels.

• 32pkr does not store full card numbers, full mobile wallet credentials or full bank account numbers on its own servers.
• Payment reference information — such as JazzCash or Easypaisa transaction IDs — is retained in your transaction history for dispute resolution and record-keeping purposes.
• Withdrawal verification may require confirmation of payment method ownership. Documents submitted for this purpose are handled securely and not retained beyond the period necessary for the verification process.

5 Data Sharing

32pkr does not sell your personal data. We share your information only in the limited circumstances described below:

• Payment processors: Your payment information is shared with the relevant payment processing service (JazzCash, Easypaisa, Raast or bank infrastructure) solely to complete your requested transaction.
• Game content providers: When you play games from third-party providers in the Live Casino or Slots section, your game activity data is processed by those providers under their own data handling terms.
• Anti-fraud and security services: We may share data with third-party security services to detect and prevent fraud, bonus abuse and irregular betting patterns.
• Legal requirements: If required by law or a valid legal process, we may be required to disclose your information to relevant authorities. We will not do so beyond what is legally required.

Any third party that receives your data for the purposes above is required to handle it securely and use it only for the specific purpose for which it was shared.

6 Cookies and Tracking

The 32pkr platform uses cookies and similar technologies to keep you logged in, remember your preferences and understand how the platform is being used. Here is a plain breakdown of what is used and why:

• Essential cookies: These are necessary for the platform to function. They keep your session active while you are logged in, maintain your betting slip across pages and handle security tokens. You cannot opt out of essential cookies while using the platform.
• Functional cookies: These remember your settings — such as preferred language, odds format or table limits in Live Casino. They make using the platform more convenient.
• Analytics cookies: These help us understand aggregate platform usage patterns — which sports sections are most visited, which Casino games are most popular and where technical issues occur. Data collected by analytics tools is anonymised.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 32pkr platform — for example, you may need to log in more frequently or lose certain preference settings.

7 Data Security

Protecting the personal and financial data of Pakistani players is something we take seriously at 32pkr. The platform applies multiple layers of security:

• All data transmitted between your device and the 32pkr platform is encrypted using TLS (Transport Layer Security).
• Account passwords are stored in hashed form — meaning the original password is never stored in readable format.
• Two-factor authentication and biometric login options are available to add a second layer of protection to your account.
• Access to personal data and financial records within 32pkr's systems is restricted to authorised personnel only, on a need-to-know basis.
• Suspicious login activity — such as access from an unrecognised device or location — triggers security notifications to your registered email.

8 Data Retention

32pkr retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes and maintain accurate financial records.

• Account information and betting history is retained for the duration of your account plus a period required for financial record-keeping purposes.
• Identity verification documents submitted during account verification are retained only for the period necessary to complete the verification process, after which they are securely deleted.
• Transaction records in PKR — deposits, withdrawals, bet settlements — are retained to support dispute resolution and financial reporting requirements.
• If you request account closure, we will process the closure and retain only the minimum data necessary for legal compliance. You will be informed of any data retained at the time of your closure request.

9 Your Rights Over Your Data

As a 32pkr account holder, you have the following rights regarding your personal data. All requests should be submitted via the customer support live chat.

• Right to access: You can request a copy of the personal data that 32pkr holds about you.
• Right to correction: If any of your personal details are inaccurate — for example, a misspelled name or outdated contact number — you can request a correction.
• Right to deletion: You may request that your personal data be deleted. This right is subject to certain limitations — for example, where data must be retained for legal or financial record-keeping reasons.
• Right to object to marketing: You can opt out of promotional communications at any time from your account settings or by contacting support.
• Right to portability: You can request your personal data in a structured, machine-readable format.

We will respond to data rights requests within a reasonable timeframe. Requests that are complex or involve a large volume of data may take longer.

10 Minors

The 32pkr platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age is verified during the registration process and may be verified again at any point during the account lifecycle.

If we discover that a person under 18 has registered an account, that account will be closed immediately and any funds held will be returned through the registered payment method following verification. Any personal data collected will be deleted.

If you are a parent or guardian and believe a minor may have accessed the 32pkr platform using your details or created their own account, please contact support immediately via live chat so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

32pkr may update this Privacy Policy from time to time. Where changes are meaningful — particularly changes that affect how your personal data is used or what rights you have — we will notify registered account holders via in-platform notification or email before the changes come into effect.

Continued use of the 32pkr platform after the effective date of updated policy terms constitutes acceptance of those changes. The date shown at the top of this page reflects the most recent update.

12 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or want to report a concern about how your data is being handled, please contact 32pkr through the following channel:

For data deletion or account-related privacy requests, please have your account verification details ready so we can confirm your identity before processing the request.